I've been a paying customer for a few years (since Dreamhost shutdown catch-all support) and when I 1st migrated I tripped over a bug in their IMAP implementation that made thousands of messages disappear from my mailbox. Their support identified the bug and pushed a code fix into production in less than 24 hours, which immediately resolved my issue.

Gmail on the other hand keeps kicking my devices out of being able to log in and activating a security lock down, and the closest thing to support I can get about it is a webpage that implies that can only happen if my devices are hacked.