No. Mandating real people won't help. I've dealt with real support people who are exactly as useless as the website's FAQ. They're powerless to make any special exceptions to the predefined process or even to escalate to someone who can.
As an example, I can't use my main email address for an Apple ID account because apparently somebody else set it as their backup email and I may have carelessly clicked the accept link when I got the confirmation. I talked to a human Apple support person and his higher level colleague and was told that's probably what happened but they can't know for sure and even if they did, they can't fix it. The end. Bye.
Mandating real people COULD help, bust sometimes it doesn't - yet this is by design. For example, Amazon Seller Support renders humans into bots because they can only reply with templates (it's like they have humans teaching machines what to reply from a fixed set of replies) - of course this is a shitshow.
If you get a cryptic reply, you have to figure it out, just to reply and get the same response, and then to finally get a "case is closed".
To be fair one of the major drivers of quack medicine is that there are still a lot of problems where science based medicine will eventually go "We don't know what's wrong with you, but it's probably not something we can fix, so it just sucks to be you right now."
It may be the best most honest answer, but a lot of people would rather have a name for what's wrong with them, even if there's no cure, and a treatment, even if it doesn't work.
As an example, I can't use my main email address for an Apple ID account because apparently somebody else set it as their backup email and I may have carelessly clicked the accept link when I got the confirmation. I talked to a human Apple support person and his higher level colleague and was told that's probably what happened but they can't know for sure and even if they did, they can't fix it. The end. Bye.