Most of the user researchers & research ops people I've spoken with currently use some form of monetary incentive (credit for their own product or cash) to incentivise users to join their user research sessions. This process would work the same with Ribbon, although outside of the platform. In the next few days I'm adding functionality for the interviewer to be able to customise what message users see in the user recruitment pop-up, so that they can let users know about any compensation they will get for their time. In the mid-term another way to make running user research even easier is to help facilitate those payments directly on the platform.
The floating video is a really interesting idea! I've opted for making the script as light as possible, with all of the video chat functionality being hosted on Ribbon. This is to make sure the script doesn't slow down any website it is added to. Further down the line it will be interesting to explore how to make the user journey even more frictionless whilst still keeping website performance top of mind.
Screen sharing is another functionality that's proving really useful in remote user testing. I'm adding that over the coming month!
Most of the user researchers & research ops people I've spoken with currently use some form of monetary incentive (credit for their own product or cash) to incentivise users to join their user research sessions. This process would work the same with Ribbon, although outside of the platform. In the next few days I'm adding functionality for the interviewer to be able to customise what message users see in the user recruitment pop-up, so that they can let users know about any compensation they will get for their time. In the mid-term another way to make running user research even easier is to help facilitate those payments directly on the platform.
The floating video is a really interesting idea! I've opted for making the script as light as possible, with all of the video chat functionality being hosted on Ribbon. This is to make sure the script doesn't slow down any website it is added to. Further down the line it will be interesting to explore how to make the user journey even more frictionless whilst still keeping website performance top of mind.
Screen sharing is another functionality that's proving really useful in remote user testing. I'm adding that over the coming month!