When I did service call, we had a minimal charge for travel time (1 hour) with 1 hour increments. That way when they call for an service call where they were you knew it usually was important.
Of-course, I did have one call that took me only 5 minutes to drive to the site and the three minutes to change the toner in the printer.
The executive secretary who would not talk to me over the phone because she was so important suddenly found she would have to explain a two hour service call (1 hour travel, 1 minimum service time) to her boss. :)
Of-course, I did have one call that took me only 5 minutes to drive to the site and the three minutes to change the toner in the printer.
The executive secretary who would not talk to me over the phone because she was so important suddenly found she would have to explain a two hour service call (1 hour travel, 1 minimum service time) to her boss. :)