> If a developer responds to me in that way for an app that I depend on, he/she would make an enemy for life.
What happened to "we don't deal with terrorists"?
The answer of the developer seems reasonable to me if the point was "do this or I'll go to competitors", well, it's you right, do it then.
And if the customer was really that bad as it seems, I would have refunded them and let them go for good.
No amount of money can buy my time if I don't want to spend it doing something I don't want to do.
Customer protection laws are there to protect customers against misbeahavings, if I buy a Sony Television and they refuse to fix a broken one, I can appeal to customer's protection, if they refuse to add WIFI to a model that was born without it, it's in their rights.
That’s one very liberal interpretation for “terrorist”.
If your skin is too thin to deal with angry customers you should not be facing them. There’re plenty of back office jobs out there. If you’re an enterpreneur, you probably should hire someone if you’re too easily offended.
Most of those angry customers are people who are suffering some kind of pain inflicted by your product. Some people are arsholes, others don’t handle stress well. Some have something else going on with their lives and this was a tipping point. Others are simply rude. But terrorist? No, they’re not terrorists.
> That’s one very liberal interpretation for “terrorist”.
Isn't terrorism about "making enemies"?
That's what you wrote.
> If your skin is too thin to deal with angry customers you should not be facing them
Isn't it exactly what the OP did?
> If you’re an enterpreneur, you probably should hire someone if you’re too easily offended.
I'm almost never offended.
But I'm not a psychologist, I don't have to deal with people hanger management problems and honestly I\m not even trained to.
> Most of those angry customers are people who are suffering some kind of pain inflicted by your product
That nobody ever forced to buy.
Small companies are usually made by a handful of people, working on a few products, all day.
Complaining that their support is not the best around is futile, they get the blame simply because they offer some form of support, because in the end they care about their customers and they obviously care more about 99.9% who appreciate their work than those few who do not.
The real offenders - Google, Facebook, Twitter etc. etc. - don't even offer a customer support while making billions out of their users.
What happened to "we don't deal with terrorists"?
The answer of the developer seems reasonable to me if the point was "do this or I'll go to competitors", well, it's you right, do it then.
And if the customer was really that bad as it seems, I would have refunded them and let them go for good.
No amount of money can buy my time if I don't want to spend it doing something I don't want to do.
Customer protection laws are there to protect customers against misbeahavings, if I buy a Sony Television and they refuse to fix a broken one, I can appeal to customer's protection, if they refuse to add WIFI to a model that was born without it, it's in their rights.