Where did I say I reply like this to everyone? Why would you expect to be rude to a support person and still get support?
In my view, you extend people basic courtesy, whether you're paying them or not, and paying doesn't give you the right to act entitled. Price doesn't enter into it, I reply the same way to every rude customer, except one-off payments don't have "I won't give you any more money" to fall back on to excuse their bad behaviour.
In my view, you extend people basic courtesy, whether you're paying them or not, and paying doesn't give you the right to act entitled. Price doesn't enter into it, I reply the same way to every rude customer, except one-off payments don't have "I won't give you any more money" to fall back on to excuse their bad behaviour.