I've really come full circle with online retail. I used to go to Amazon because I trusted the consumer experience: I trusted them with my credit card, and I knew I could get a refund if I needed to. But I have so little confidence in what I'm getting from Amazon, that I'm back to going to smaller, more focused online storefronts (camping store for camping stuff, music store for music stuff etc.) because it seems like someone's actually vetting the merchandise.

I think it stems from a lack of competition. Since Amazon captures so much of the market, they don't have to be that good anymore.