> In my experience, Hertz has abysmal customer service. Getting a reasonable person (or in certain cases a person at all) on the phone is near impossible.
They absolutely do. I had to rent a car, last minute (like very very last minute), and went to Hertz (I usually use Enterprise). I booked online and Uber'ed to the rental place. They had billed my (business) card for a prepaid rental...
... and then wouldn't rent the car because I "failed" their ID / etc verification, "most likely because my ID profile wasn't tied to my card" (it's a business card, this doesn't seem like anything uncommon).
And then wanted to refuse my refund because it was prepaid.
So I ask for a car, pay for it, go to get it, you won't give it to me, and then you won't give my money back to me?
This is actually very common with all rental companies. They consider "failure to pass id/credit checks" is somehow the customers fault, and therefore the customer should pay up, just as if they hadn't showed up for a reservation.
They absolutely do. I had to rent a car, last minute (like very very last minute), and went to Hertz (I usually use Enterprise). I booked online and Uber'ed to the rental place. They had billed my (business) card for a prepaid rental...
... and then wouldn't rent the car because I "failed" their ID / etc verification, "most likely because my ID profile wasn't tied to my card" (it's a business card, this doesn't seem like anything uncommon).
And then wanted to refuse my refund because it was prepaid.
So I ask for a car, pay for it, go to get it, you won't give it to me, and then you won't give my money back to me?