Though you know, sometimes organizations fall into this issue in other areas.
I once worked with a company that had that attitude toward accounting/compliance - so much more work and all because the primary holders were not in agreement, so they kicked the corporate structure can down the road.
Same goes for CS, etc.
I guess the only solution is a holistic approach, but even then sometimes someone will have to bear the brunt of being the area where people will 'will handle it', at some point a CEO will decide that is what is needed and it will be needed, even in a perfect organization.
I once worked with a company that had that attitude toward accounting/compliance - so much more work and all because the primary holders were not in agreement, so they kicked the corporate structure can down the road.
Same goes for CS, etc.
I guess the only solution is a holistic approach, but even then sometimes someone will have to bear the brunt of being the area where people will 'will handle it', at some point a CEO will decide that is what is needed and it will be needed, even in a perfect organization.