I'm looking at the open positions at Help Scout. They are hiring for Customer Champion and an iOS Software Engineer. Both are fully remote.

Here is an excerpt from the support role description:

"You’ll become a expert in all areas of the product. You’ll troubleshoot potential bugs, document feature requests and collaborate with the rest of the team to help elevate the voice of the customer at Help Scout. We won’t overburden you with quotas, empty policies, or unnecessary procedures. Doing what’s in the best interest of the customer is at the heart of what we do. We’ll give you plenty of support to simply do what’s right, no questions asked... We’re offering between $70,000-$81,000 USD per year for this role, depending on your prior experience."

Excerpts from the mobile developer description:

"Your work is focused on the app, SDK and mobile API implementation and technical design details. You’ll also get everything you need from your team’s designer concerning iOS-specific visual design and interactions. You’ll work with customers and QA engineers to ensure releases meet customer demands and our high-quality bar...

  Our engineering teams work in two-week iterations, communicates mostly via Slack and are committed to remote, agile development...

  ... Your team performs engineering support when a question stymies our in-house customers team or comes directly to you via developer support requests on GitHub...

[from a linked post on their agile practice] [we] optimize nearly everything for asynchronous communication — daily standups, code reviews, feature demos, project updates and so on. I try to over-communicate in writing so there’s always a record, and I insist on weekly or bi-weekly one-on-ones..."

Am I alone in thinking that unless the dev role pays 160k it would be preferable to make 75k and do development projects on the side? What happens when no one wants the dev jobs?