Yeah, and Uber's founder's name is Travis Kalanick. How does spitting out random facts about Uber at all address his comment that Uber doesn't have a sustainable competitive advantage.
Their sustainable advantage is in dominance. If they offer the most transportation options people check them first, and drivers flock to where the people are.
That's not how it actually works. Customers flip back and forth between Uber and competing services based on cost and availability. There's literally zero switching cost and no customer loyalty.
