Not sure these folks are trying hard enough to do things correctly. We subscribed, enjoyed the product, and after several months suddenly we weren't receiving boxes. No email, nothing on their site about any problems, so I email and wait a few days for a reply.
The problem: when a charge to my card was denied, they just canceled my subscription without notification. A simple (automated) email letting me know there was a problem would have had me fixing things within a day and they'd have kept a loyal customer. I did't sign back up because, IIRC, we'd gotten two shipments in a row that weren't very exciting and I just wasn't motivated to set it up again.
I feel like there's automation to be had, but they're having none of it.
The problem: when a charge to my card was denied, they just canceled my subscription without notification. A simple (automated) email letting me know there was a problem would have had me fixing things within a day and they'd have kept a loyal customer. I did't sign back up because, IIRC, we'd gotten two shipments in a row that weren't very exciting and I just wasn't motivated to set it up again.
I feel like there's automation to be had, but they're having none of it.