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joombaga
on Oct 18, 2018
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Apple Launches Portal for U.S. Users to Download T...
CAN and CAN'T in this kind of documentation should sometimes be interpreted as WILL and WON'T, or HAVE BEEN TRAINED NOT TO.
duskwuff
on Oct 19, 2018
[–]
A friend of mine used to work in Apple's account security phone department, and can confirm that they really do mean CAN'T. Support techs can view a few bits of information that aren't displayed to the user, but cannot change anything.
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