I've met David and he is a great guy that really cares about entrepreneurs, so I'm surprised about how they went about this pricing change.
The pricing change itself makes total sense (startups who never get any traction/paying customers end up costing a ton and never pay anything) - but changing to a pricing structure that can hurt so many entrepreneurs (like in toast76's case) seems the wrong way to go.
Is the cost to grandfather in all the existing customers really worth all the brand damage this created? Not to mention the startups that are now cash-flow negative since they are being suddenly charged for all their free users (and apparently one-time payment users).
The icing on the cake is that their branding is focused around being the service provider to entrepreneurs.
That's the bit that upsets me. I've dealt with Lance in particular quite a bit. These guys are fanatical about helping out. I WAN'T to give these guys money. I love their stuff, I love their spirit. If this was Paypal I wouldn't be posting here... I'd just be closing my account.
The pricing change itself makes total sense (startups who never get any traction/paying customers end up costing a ton and never pay anything) - but changing to a pricing structure that can hurt so many entrepreneurs (like in toast76's case) seems the wrong way to go.
Is the cost to grandfather in all the existing customers really worth all the brand damage this created? Not to mention the startups that are now cash-flow negative since they are being suddenly charged for all their free users (and apparently one-time payment users).
The icing on the cake is that their branding is focused around being the service provider to entrepreneurs.