IIRC they define their customers as other internal teams, separate from external... | Hacker News

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		astockwell on July 19, 2018 \| parent \| context \| favorite \| on: SRE Fundamentals: SLIs, SLAs and SLOs IIRC they define their customers as other internal teams, separate from external customers, who (I'm guessing) are handled by external product teams.

smueller1234 on July 19, 2018 [–]

That's generally correct. Though a lot of SLOs of SRE teams are influenced by external commitments as well. But I suppose that's pretty obvious considering there's SRE teams supporting cloud products.

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