A few more things instacart does that really bother me:
1. The time slot changes as soon as you click checkout, what I mean is while browsing I'll always see "Available Within 1 hour" then when it actually is time to checkout that option is gone. It happens virtually every time and I've never seen it happen the other way around or happen while shopping and refreshing or going back and forth between shopping and checking out. This leads me to believe it's an intended trick they are using to get people to shop even if the time they want isn't available.
2. They don't provide drivers with any sort of cart to actually deliver the groceries with. One delivery driver had to lug water bottles and other heavy items from down the street where he could find parking into my building and up to my apartment. Amazon Fresh gives their drivers a handcart to help with deliveries.
3. After several orders of mine were never delivered and Instacart offering a $5 credit (after wasting hours of my time waiting for their large delivery window) I had a driver tell me that drivers get to keep orders that are not delivered and sometimes they pick really good orders and say they couldn't be delivered.
I still use them because it's convenient but wish they would treat their users with more integrity and also manage their delivery drivers better by providing supporting tools like a cart or keeping tabs on drivers that may be taking orders for themselves.
Instacart not supporting their contractors - well, I guess they're still contractors, I don't know what happened to wanting to switch them to employees - is my biggest gripe.
While I was pregnant and stuck at home, I received a bunch of my roommate's 1-2x weekly Instacart deliveries. Without fail the majority of Instacart drivers tried to refuse to go up our one flight of stairs with 1-2 grocery bags. One cursed me out while bringing the bags upstairs. Some left the bags next to the gate. Mostly only women would bring it up without complaining, "you're sooo biiig giiirl go put your feet up!" And then fuck me, we misunderstood the $$$ Instacart fee as a tip so the people doing their jobs didn't get tipped :(
This is omitting the stupid shopping mistakes like 1 leek instead of 1 pound of leeks, and the amazing chat session I had with one shopper that asked me where to find something I'm buying for the first time, at a store I've never been to.
I have never had this problem with Good Eggs, never had this problem with Prime Now, only had it once or twice with Postmates and Caviar. Something's not being incentivized correctly over at Instacart.
1. The time slot changes as soon as you click checkout, what I mean is while browsing I'll always see "Available Within 1 hour" then when it actually is time to checkout that option is gone. It happens virtually every time and I've never seen it happen the other way around or happen while shopping and refreshing or going back and forth between shopping and checking out. This leads me to believe it's an intended trick they are using to get people to shop even if the time they want isn't available.
2. They don't provide drivers with any sort of cart to actually deliver the groceries with. One delivery driver had to lug water bottles and other heavy items from down the street where he could find parking into my building and up to my apartment. Amazon Fresh gives their drivers a handcart to help with deliveries.
3. After several orders of mine were never delivered and Instacart offering a $5 credit (after wasting hours of my time waiting for their large delivery window) I had a driver tell me that drivers get to keep orders that are not delivered and sometimes they pick really good orders and say they couldn't be delivered.
I still use them because it's convenient but wish they would treat their users with more integrity and also manage their delivery drivers better by providing supporting tools like a cart or keeping tabs on drivers that may be taking orders for themselves.