In the controlled lighting of a store, glossy screens look awesome. Especially for watching movies and things like that. I wasn't with my wife when she got a replacement laptop for one that crapped out under a Best Buy warranty, and she totally fell in love with a laptop with a glossy screen. Until she got it home. She always uses it near a window (except when she goes outside to sit on the front steps to use it, which is worse), and it's way harder to see. Oops. Live and learn.