Similar experience. They spend almost zero time analyzing, explaining pros and cons. Not once did they bid less than the asking price of the home. The tour agents just stand there while we tour. They answer a few questions passively. After a few attempts, they called and said they don't want to work with me anymore, because we took too many tours. About an year later, we went for a traditional buyer broker. He explained a lot of things about the home, negotiated hard, started a bid $15k below the asking price and finally got the home for about $6000 less even with 4 other bidders.