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> It is also a little entertaining that their "brand risk" department is probably doing so much unintentional damage to the brand. reply

Their brand risk department obviosly tries to optimize the brand for someone big, someone nameless, and not for the customers.

This itself leads to questions about paypals business model. Are they in business to provide payment services to users, or are their primary customers actually not end users, but someone buying something else?



Perhaps they want to become "financial Facebook", to profile and and sell users' spending habits.


Or they are being coerced into doing that /conspiracy-theory




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