He has no proof what's going on behind the scenes, and jumped into conclusion and project a holier than thou attitude just because.
People that write such articles should realize that they can cause a lot of damage to businesses. If you don't have significant evidence that people working for such companies are not treated well and are unhappy then go do your homework first, otherwise it's just unethical and irresponsible to publish your intuitions and project them as facts.
Exactly. "Dystopian"? Hyperbole much? This person is just ordering delivery, leaving a nice tip and then making a huge assumption about the lives of the cooks and delivery people. It's not like the restaurants have child labor camps making you dim sum for Christ's sake.
It's important to note that this is not a news article and the writer, Robin Sloan, is not a journalist. This is an opinion piece by a (very good!) novelist. He is free to articulate his opinion without "significant evidence" and you are free to think his opinion is baseless.
The author is a novelist, if you think the article was actually about these two ephemeral zygotes in a techbro's slide deck that will both likely die in the next year and don't really matter then you've truly missed the entire point.
The thought never enters many peoples heads that the person delivering food hosting rooms, driving cars thinks the person buying the service has a terrible life. 'So busy they can't even cook themselves a meal, forget that'.
No coercion, no evidence, just innuendo and undergraduate forelock tugging.
People that write such articles should realize that they can cause a lot of damage to businesses. If you don't have significant evidence that people working for such companies are not treated well and are unhappy then go do your homework first, otherwise it's just unethical and irresponsible to publish your intuitions and project them as facts.