Maybe this is a problem with your government, rather than government in general? The government produces quite good services in many European countries, especially in northern Europe. And large companies generally have very poor service.
Example: I used to live in Denmark, where the healthcare system is run by the government, and now I live in the USA, where it isn't. For me, the Danish system was far more user-friendly.
You are correct. In my country the services are abismal and corruption is rampant. I guess in Denmark there are better morals and/or a sane idealism and services are better.
Culture plays a fundamental role.
Example: I used to live in Denmark, where the healthcare system is run by the government, and now I live in the USA, where it isn't. For me, the Danish system was far more user-friendly.