People are significantly biased not to pay for computer things. Except for Apple users. Any mobile developer knows Apple users will pay for things a lot more than Android users.
Being transparent about such incidents is also what stops them from potentially becoming a business/industry-killing failures. They're doing the right thing here, but they also surely realize how much worse it would be if they tried to deny or downplay it.
There are shops elsewhere in Europe with Arabic signs. You can go there and buy things. They're not outside of the ordinary statistical distribution of shops.
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